At Salwatore, your satisfaction is our top priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.
You have 14 calendar days from the date of delivery to request a return.
To initiate the process, please email our customer service team at:
sac@salwatore.com
Your message should include:
Order number
Reason for return
Photos or videos (if applicable, especially for damaged or defective items)
Our team will respond within 3 business days.
Returns are accepted when the following conditions are met:
The product is unused, unwashed, and undamaged
It’s in its original packaging with all tags attached
The request is made within the 14-day window
Important: Return shipping costs are the customer’s responsibility, except for defective or incorrectly shipped items.
Once we receive and inspect your return:
We’ll email you to confirm approval
Approved refunds will be processed to your original payment method
Processing times vary depending on your bank/payment provider
Refunds will not be issued for:
Products damaged by misuse or improper handling
Orders with incorrect/incomplete shipping addresses
Packages that were refused or unclaimed
Average processing time: 3 business days
Estimated delivery time: 10-15 business days
For any questions, please contact our team at sac@salwatore.com.
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Our customer consultants are available to assist you via official email sac@salwatore.com
Our customer consultants are available to assist you via official email sac@salwatore.com
